Shipping and Refund Policy
Shipping Policy
Shipping Times
We work hard to ensure your order reaches you as quickly as possible! Shipping times vary depending on the item’s origin:
- Domestic Items (shipped from the U.S.): Delivery typically takes 3-7 business days.
- International Items (shipped from our global suppliers, including China): Delivery typically takes 10-20 business days.
Please note that international shipping times may vary slightly due to customs processing or other unforeseen delays.
Shipping Costs
- We offer free standard shipping on all orders over $50.
Order Tracking
Once your order ships, you’ll receive a tracking number via email. You can use this number to track your package and stay updated on its delivery status.
Split Shipments
To get your items to you as quickly as possible, some orders may ship in multiple packages. You’ll receive separate tracking numbers for each package at no extra cost.
Customs and Duties
For international shipments, customs duties or taxes may apply depending on your location. These fees are the responsibility of the buyer.
Shipping Delays
While we strive to meet our shipping timelines, delays can occur due to high demand, customs processing, or unforeseen circumstances. If your order is delayed, we’ll notify you immediately and work to resolve the issue as quickly as possible.
Customer Support
If you have any questions or concerns about your order, our friendly customer support team is here to help!
- Email us: cocokawaii805@gmail.com
- Response Time: We aim to respond to all inquiries within 24 hours.
We appreciate your understanding and patience with our shipping process. Thank you for supporting our small business!